Returns Policy

Last updated: May 4, 2026

If something is not right, we want to make it right. You have 30 days from the day your order arrives to start a return.

What can be returned

• Any unworn item, in its original packaging, with the gift box and message card.
• Items that arrived damaged or defective — at our cost.

What cannot be returned

• Engraved or personalized items (final sale).
• Items worn or damaged after delivery.
• Items returned more than 30 days after arrival.

How to return

1. Email contact@jewelryooze.com with your order number and a one-line reason.
2. We will reply within one business day with a prepaid return label.
3. Drop the package at your nearest post office.
4. Refund posts to your original payment method within 5 business days of us receiving the return.

Exchanges

We do not do direct exchanges, but a refund + new order is usually faster anyway. Place the new order whenever you are ready.

Lifetime guarantee

If a piece develops a manufacturing defect after 30 days, we still cover it under our lifetime guarantee. Contact us and we will repair or replace it.